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Terms and Conditions
We want your shopping experience at fixingsandfastenings.co.uk to be a pleasant and positive one, and would appreciate your feedback so that we can monitor our performance.
PRICES AND PAYMENT
Being an English Company, all our charges are made in GBP Sterling (UK pounds).
For stock items:
Payment in full is required prior to despatch of the order.
For special orders:
Payment in full is required prior to our raising the special order from our supplier.
CANCELLATIONS AND REFUNDS
An order may be cancelled and a full refund made, prior to despatch. Goods cancelled after despatch may be returned at buyers own cost and a refund made minus the cost to send the goods. Cancellations and refunds of special factory orders will not be considered once the items have begun to be manufactured.
DISCREPANCIES AND FAULTY OR DAMAGED ITEMS
In the event of your receiving any discrepancies or any faulty or damaged items, please contact fixingsandfastenings.co.uk by telephone, letter, fax or email within 3 (three) days of their receipt. No claims for discrepancies and faulty or damaged items will be accepted after this time. Upon receipt of your notification, fixingsandfastenings.co.uk will then contact you regarding your claim. Any returns must be authorised by fixingsandfastenings.co.uk in advance and fixingsandfastenings.co.uk will accept no responsibility for unauthorised returns. All returned items must be safely packed, unused and in their original packaging. Refunds will only be made upon the safe receipt of authorised returns, please note any applicable carriage charges will not be subject to a refund.
To return any items other than discrepancies and faulty or damaged items, please contact fixingsandfastenings.co.uk by telephone, letter, fax or email within 3 (three) days of their receipt. fixingsandfastenings.co.uk will not authorise the return of unwanted items after this time.
Goods must be returned within 7 (seven) days. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. Please note any applicable carriage charges are not subject to a refund. All returns must be sent back unused, in their original packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Please note Proof Of Postage will not be accepted as proof of receipt. Please ensure all returns are sent requiring a signature on delivery. Any items lost in return transit will not be refunded, items returned are done so at the customers own risk.
Any import duties and original delivery costs are non-refundable.
The customer is responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided by the customer, fixingsandfastenings.co.uk cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to due to such a delivery failure, fixingsandfastenings.co.uk has the right to charge the customer for the re-shipment of the goods to the correct address. fixingsandfastenings.co.uk is not obliged to re-stock and refund the goods.
SHIPPING :- FREE when you spend over £50.00 In England, Wales and the Scotish Lowlands (for further destinations please see carriage charges)
Inland deliveries will be normally sent by the following methods:-
Royal Mail First Class, Recorded or Special Delivery.
NEP next day service.
The choice of service will depend upon the size and value of the consignment, and is wholly at the discretion of. fixingsandfastenings.co.uk. fixingsandfastenings.co.uk reserves the right to use alternative couriers should the needs arise.
Where an overnight service is specifically requested or required by a customer, an additional charge may apply. Please enquire separately.
A signature is required for all shipments and it is the responsibility of the customer to ensure acceptance of the delivery. However, should a customer give authority for the designated courier to deliver a shipment without a signed release and the goods subsequently become lost or damaged (in whole or in part), fixingsandfastenings.co.uk cannot be held accountable.
A signature is required on receipt of goods, if this is to a site, office, warehouse, or goods in department the goods will be deemed delivered even if not signed for by the addressee.
Standard Carriage and Insurance To :-
Zone 1:- Includes England, Wales
All Orders over the value of £50.00 +VAT are delivered Free of Carriage, Orders under this value are subject to a £4.95 Carriage Charge.
Zone 2:- Includes Scottish Lowlands (excluding postcodes shown in Zone 3) Orders under £50.00 are subject to a £4.95 Carriage Charge.
Extra Carriage and Insurance Charges Apply To :-
PLEASE EMAIL OR CALL BEFORE ORDERING TO ANY OF THE FOLLOWING ZONES
Zone 3:- Covers Scottish Highlands including the following Postcodes; All AB, FK 19 - 21 IV 1-28, 30 - 37, 40, 54, 63 KW 1 - 3, 5 - 14 PA21 - 40 PH 15 - 26, 30 - 41, 49 - 50 Minimum Cariage Paid order is £75.00 Orders under £75.00 are subject to a £12.00 Carriage Charge
Zone 4:- Covers Scottish Offshore including the following Postcodes HS1 - HS2 to HS9 - IV1 to IV36 - IV41 to IV49 - IV51 to IV56 - KA27 and KA28 - KW1 to KW3 - KW5 to KW17 - PA20 to PA49 - PA60 to PA78 - PH17 to PH26 - PH30 to PH44 - PH49 to PH50 - ZE1 to ZE3 Isle of Wight, Isle of Man and Channel Islands. Minimum Carriage Paid order is £100.00 Orders under £100.00 are subject to an £25.00 Carriage Charge
Zone 5:- Includes - Northern Ireland and Republic of Ireland. Carriage Paid Order is £150.00 Orders under £150.00 subject to a £30.00 Carriage Charge
DELIVERY LEAD TIMES
Standard Lead Times:-
Your order is processed on receipt and will normally be shipped within 2 working days. If the item you require is out of stock and has to ordered from our suppliers, delivery will take approximately 7-10 working days. fixingsandfastenings.co.uk cannot be held responsible for delays in delivery from suppliers beyond our control.
If any item you order is out of stock and cannot be shipped within 7 - 10 days, you will be notified via E-mail, giving you the chance to cancel your order, or await delivery as advised. We reserve the right to part deliver orders and send the balance when available at no extra charge to yourself. Please note deliveries to off shore addresses can take upto 10 working days from date of despatch
Please note if an item is out of stock you are able to cancel the product which is out of stock, however should this cancelation bring your order below carriage paid value the correct carriage charge will be deducted from any balance due.
Items returned will be refunded minus any carriage charge, again should an item be returned for credit which would bring the invoice total below carriage paid a refund will be made less the carriage which would have been owed.
Your statutory rights are not affected by these terms and conditions, which are subject to English law.
Should you require any further information about our service please do not hesitate to contact us :-
Albion Trading Estate
Ashton Under Lyne
Tel +44 (0) 161 339 4851
Fax +44 (0) 161 343 4253
We are committed to protecting your privacy and we conform to the requirements of the Data Protection Act, 1998.
Cartwright Timber Fixings
Registered Number: 4716281
Registered Address: Capital House, 272 Manchester Road, Droylsden, Manchester, M43 6PW
Whilst every effort is made to ensure that all the information displayed on the website is fully accurate we reserve the right to amend or correct any entries or omissions that may occur.